Frequently Asked Questions

IS THERE A MINIMUM HIRE ORDER?

We welcome all enquiries, both big and small. We asses the smaller orders and will make every attempt to fulfil the smaller orders depending on what other orders we might have for the same date. We will always do our best to service all of our order requests.

WHAT AREAS DO YOU DELIVER TO?

We mostly service Canggu, Seminyak, Nusa Dua, Uluwatu, Sanur, Ubud and surrounding areas. Contact us if your event is outside of the mentioned areas and we’ll let you know how we can help.

WHAT IS YOUR DELIVERY FEE?

Delivery costs will vary depending on the location of your event and the size of your order. Your items will be delivered and collected on the event date. There are additional fees for venues with difficult access and loading. They are :

Sunday’s Beach Club
The Edge
Karma Kandara
Khayangan Estate
Impossible Villa
Sama Bay

CAN WE ARRANGE OUR OWN TRANSPORT?

We do allow the option for you to arrange your own transport for small orders only. It is company policy for at least one of our staff members to accompany each of our orders to both assist with moving items around and to ensure our items are not damaged.

DO YOU ASSIST WITH SETTING UP THE FURNITURE ON DELIVERY?

We deliver your items to a secure location allowing your stylist or planner to arrange the furniture as they please. Our staff that remain on site for the duration of the hire period will be more than happy to assist in moving and setting furniture as needed.

IS A DEPOSIT REQUIRED?

To secure the items that you order from Supply & Demand, a 50% non-refundable deposit is required. Supply & Demand will issue you with a quote depending on your enquiry; however those items cannot be confirmed until your deposit is received. Our bank details will be noted on your deposit invoice, however, we’ve noted them here for you as well.

ACCOUNT NAME
VISI RAYA ABADI PT
ACCOUNT NO
0402499000BANK
NAME
Bank BCA
BRANCH
Jalan Hasanudin No. 58 – Denpasar
SWIFT CODE
CENAIDJA

WHEN IS MY BALANCE PAYMENT EXPECTED?

The mandatory balance payment is required 3 weeks prior to your event. If your event is booked within the 3 weeks, full payment is expected.

DO YOU REQUIRE A SECURITY BOND?

No we don’t, however, it is our policy that at least one Supply & Demand staff member be at your event for the duration of the hire period to ensure our items are secure.

DO YOU OFFER DISCOUNTS?

Discount packages will be considered depending on the size of your order.

WHAT ARE YOUR CANCELLATION POLICIES?

Paid deposits are non-refundable.

  • No refunds will be given to our mandatory 50% booking deposit.
  • Balance payments made will not be refunded if cancellations are requested within 48 hours of the delivery date.

WHEN DO YOU DELIVER MY CONFIRMED ORDER?

Our team will do their best to accommodate your preferred delivery times, however your items will be delivered on the day of your event.

CAN I AMEND MY ORDER BEFORE MY EVENT?

Yes you can. Once your booking deposit is received you still have the flexibility to change your order provided the items are available. Your balance invoice will show the amended prices of your overall order.

WHAT HAPPENS IF SOMETHING GETS DAMAGED DURING THE HIRE PERIOD?

  • If any of our items are damaged beyond repair, you will be sent a seperate invoice for the full amount to replace that item(s).
  • If any of our items are returned damaged but repairable, you will be sent an invoice for the cost of repairs.

WHAT HAPPENS IF THE UPHOLSTERED ITEMS ARE RETURNED DIRTY?

  • A fee of IDR 15,000 per cushion will be charged if any of our cushions are returned dirty.
  • An invoice will be issued to you if any of our upholstered items require professional cleaning due to them being returned dirty.

WHAT IS YOUR POLICY ON FORCE MAJEURE?

Supply and Demand does not accept liability for any unforeseen circumstances beyond our reasonable control, such as acts of God, natural disasters, fires, floods, epidemics, wars riots, civil or military disturbances, government regulations, company strikes etc. We will also not accept responsibility for any accidents or injuries caused during the use of our equipment.